“While I get so much value from the CXPA in so many ways – the opportunities from getting certified (CCXP), the experience and fun of attending the Insights Exchange, and the inspiration of meeting and speaking with CX pioneers like Bruce Temkin and Jeanne Bliss – it’s the involvement in my local CXPA community that has had by far the most significance.”
-Jason Kapel, Customer Strategy Program Manager, Prudential, Individual Life Insurance