CXPA Conferences

The CXPA hosts several kinds of conferences each year, plus our local events. CXPA members gets discounted rates to our conferences and other events. And our locally developed events are free.

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CXPA Insight Exchange

This is a 2-day conference that is focused on Member 2 Member sharing. You will hear about best practices, meet amazing peers and talk about the current issues and trends in CX.

The 2016 Insight Exchange was held in Atlanta on May 3-4, 2016. The next event will be May 16-17, 2017 in Phoenix, Arizona.

European Insight Exchange

This event will bring together passionate professionals for world-class learning and networking with a unique approach to exchanging best practices with a focus on innovation. Stay tuned for our next European Insight Exchange and see highlights from the previous event here.

Customer Spark

This is a new event format that all CXPA Members are invited to attend. This event is focused on best practice presentations by CX practitioners (meaning those who have a CX role inside a company that does not sell CX services or tools). It’s an amazing event. Keep an eye out for future events! View previous case studies

Executive Summit

This is an invitation only event for CX practitioners (those who have a CX role inside a company that does not sell CX services or tools) at the Vice President level and above. Come to an all day event of hosted discussions, conversations and problem solving. We have launched this recently with an overwhelming interest for continued events. Stay tuned for our next event.

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“CXPA is by far the best association for Customer Experience professionals to share best practices and learn from each other.”

- Suzie Dieth, CCXP Customer Experience Manager, Reliant

“The US Insight Exchange is the one conference I want to attend every year. I come back renewed, filled with enthusiasm and wonderful ideas about my profession.”

- Cynthia Lait, CCXP; Safeco Insurance / Liberty Mutual

"During the Customer Spark, event I picked up several valuable tips on how to work better with customers from both the speaking sessions and networking.”

- Rox Burkey, Cisco

“As the first Client Experience Manager in my organization, I don't know what I would have done without the CXPA. I attend every networking event and have never been disappointed."