Public Resources

This success guide profiles twenty-one customer experience professionals, CX Superheroes, who have dug deeper into the challenges they've faced and the methods they've developed to successfully drive forward and succeed in inspiring corporate culture, gaining leadership support, crossing silos and listening to both customers and employees.

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What does a great customer experience look like? We asked over 100 CX professionals who have taken CX to the next level and the responses were out of the box fantastic! So much so that we decided to share that information with you in this Who's Who of CX eBook.

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What are some of the top questions and issues Customer Experience (CX) professionals are struggling with and how do experts in the field answer? We have 14 questions that were submitted by real practitioners in the field to the Customer Experience Professionals Association (CXPA) CX Expert Panel. Our 17 CX Experts  weigh in on how to measure the Customer Experience

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This past March, over 100 CX professionals gathered in Dallas for Customer Spark, the first of its kind for CXPA. Several top CX brands shed valuable insight into successful customer experience practices and discussed the latest big-picture trends for building customer loyalty.

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