National Healthcare Leader is hiring a Vice President of Customer Experience and Innovation in their
Georgia office. The Vice President of Customer Experience and Innovation
is the voice of the customer within and for our Organization. He or
she identifies, analyzes, and delivers compelling
customer insights that drive clear business actions, decisions and
outcomes. Acts as the internal consultant to the company, evaluating
customer needs and market trends, and ultimately makes recommendations
for action in alignment with Company’s overall
strategy. (Georgia, United States).
The Leading Hotels of the World (LHW) is hiring a Senior Director, Customer Experience Strategy in their New York City location. The Senior Director will be responsible for building the customer experience (CX) discipline at LHW, creating and driving the organization's strategic CX plan, building and managing the omni-channel Voice of Customer program and designing cross-channel customer experiences and interactions and partner with channel owners on experience design and best practices. (New York City, New York).
Lenovo is hiring a Director of Services, Customer Experience in their Raleigh office. The individual in this role will be responsible for ongoing measurement and trending of customer experience KPIs and customer satisfaction, customer experience design – through persona development, journey mapping, touch point analysis, moments of truth, and other customer experience techniques, and competitive analysis and market research to support the customer experience strategy. (Raleigh, North Carolina).
Wolters Kluwer is hiring a Director of Customer Research and VOC Programs in their New York City office. The Director will build and lead a Center of Excellence for customer research and analysis, one that empowers business leaders to leverage customer insights to build differentiated customer experiences, provide strategic direction and oversight of VOC programs across the GRC portfolio, working in close collaboration with business unit partners, and develop and track return on investment and customer loyalty economics for all voice of customer programs and associated improvement projects. (New York City, New York).
ADP is hiring a Senior Director of Client Experience in their San Dimas, California office. The Senior Director of Client Experience assures that the voice of the client is represented in decision making at all levels of the organization, leverages driver analysis, client economics and segmentation to prioritize and focus on projects that positively impact client loyalty to optimize outcomes for clients, associates, and shareholders and manages client listening posts including client advisory boards, client user groups, and client site visits to identify key trends and execute on initiatives that enhance the client experience. (San Dimas, California).
Interregional Med-Exec Group, Inc. is hiring a Chief Experience Officer in their Southern California office. The CEO is accountable for the strategy, design, engagement and implementation of the hospital's brand experience. (Southern California).
Freedom Mortgage is hiring a VP of Customer Experience Customer Care in their Fishers, Indiana office. This individual develops and coaches the team to build their capability and to create best in class methodologies for conducting advanced customer analytics and applying customer insights to drive business growth, retention and ongoing process transformation, and leads the implementation of processes, technology/tools, and education and best practices to increase adoption of customer insights. (Fishers, Indiana).
Cabela’s is hiring a Customer Experience Learning & Development Manager in their Sidney, Nebraska office. This manager role will set the strategic direction for training initiatives within area of responsibility to ensure the continuous improvement of the learning and development programs, guide and provide direction and motivation to the learning and development staff, including Learning & Development Specialists and Instructional Designers, so the team can perform effectively. (Sidney, Nebraska).
The MetroHealth System is hiring a Senior Director of Patient Experience in their Cleveland office. This individual enhances and continually improves the overall experience and customer loyalty of the patients and their families, drives a culture of service throughout the organization through aligned incentives, measurement and reporting tools, accountability structure, and effective communication programs, and oversees the effective implementation of service improvement strategies, including best practices, leadership and staff education programs, employee engagement strategies, and patient/family-centered initiatives. (Cleveland, Ohio).
Fidelis Care is hiring a Vice President of Customer Experience in their Buffalo/ Niagra office. The VP of Customer Experience will be responsible for developing and maintaining the implementation of the Division's annual operating plan that is designed to ensure service, quality and operational efficiency objectives are achieved, and continually monitoring overall department engagement to ensure high performing team with strong retention rates, and overseeing the creation and implementation of the Division's annual Customer Experience. (Buffalo/ Niagra, New York).
Staples is hiring a VP of Ecommerce, Product Management and Online Customer Experience in their Framingham, Massachusetts office. This individual will build the new product management organizational structure with clear accountability towards clean and consistent customer experience, performance of key purchase path experiences and revenue/conversion goals, and drive innovation and change in ecommerce organization to deliver results with urgency, time to market, critical focus and great customer experience. (Framingham, Massachusetts).
Learning Care Group is hiring a Vice President of Customer Experience in their Detroit office. The VP of Customer Experience will lead and develop staff to excel in department and individual objectives; provide staff with a clear sense of direction and purpose; communicate effectively and timely with staff; regularly utilize a variety of recognition tools and programs, and develop and implement innovative initiatives aimed at improving subsidized, public pay revenue and customer experience. (Detroit, Michigan).
Direct Supply is hiring a Senior Director, Corporate Customer Experience Events in their Milwaukee office. The Senior Director will lead and develop a team of customer experience professionals, delivering best practices, tools and guidance that builds a culture of service and inspires the team, engage the customers at every opportunity and blow them away by setting a new standard for what is considered an excellent customer experience, and develop a strategy for corporate customer events, customer visits and conferences by working with business leaders to align with overall business strategy and act as an enabler to deliver outrageous customer experiences. (Milwaukee, Wisconsin).
Red Ventures is hiring a VP/Director of Customer Engagement in their Charlotte office. This individual will own the customer experience strategy from initial ideation through execution, including testing and optimization of our customer’s digital experience. The director is responsible for developing strategy and scoping opportunities to managing implementation and measuring success, interacting with partners, and helping to create a digital experience that drives sales and growth for leading brands in the e-commerce and digital space. (Charlotte, North Carolina).
IAC Publishing Labs is hiring a Sr. Manager or Director of Design and UX for Customer Engagement in their Oakland office. This individual will support rapid iteration and experimentation of user experience within existing products and new products to increase user engagement and attract new customers, produce intuitive and innovative user experience designs that address complex user needs within the constraints of distribution and monetization objectives, and research the needs and habits of the target audience to inform design and user experience strategy. (Oakland, California).
AARP is hiring a Customer Experience Strategy and Governance Director in their Washington, D.C. office. The director will identify emerging customer experience trends and best practices and assess how these can be applied to AARP experience initiatives, manage the prioritization process for experience design opportunities across the enterprise, and implement tools, programs and processes that drive adoption of AARP experience across the enterprise. (Washington, D.C.)
The New York Times is hiring a Customer Experience Research Director in their New York City office. The Customer Experience Research Director will lead efforts to enhance customer empathy through insights, use a variety of qualitative and quantitative research methods to understand the customer journey and pain points, collaborate with partners to develop a Voice of the Customer (VOC) program of listening, interpreting, reacting and monitoring, and use qualitative and quantitative research and transactional and behavioral data to understand drivers of subscription and cancellation. (New York City, New York).
NextGen Healthcare is hiring a Senior Client Experience Specialist in their Irvine office. The Client Experience Specialist will assist with and coordinate all facets of the organization’s Voice of the Client (VoC) program. The Client Experience Specialist is responsible for providing regular reports to the Director of Client Satisfaction at strategic milestones. Additionally, the role will require the specialist to review all direct client feedback to identify common themes and opportunities for improvement. (Irvine, California).
VMware Inc. is hiring a Program Manager, Customer Advocacy in their Austin office. The Program Manager will be responsible for overseeing major listening programs, program management of key Insights Programs, including: survey preparations / launches, best practice sharing & education, online survey platform management, management of customer experience initiatives, report generation, etc., lead stakeholder consultancy for running listening programs, and communications management. (Austin, Texas).
Tribridge is hiring a Customer Experience Consultant in any major US city. A Consulting Manager is responsible for working with clients to identify opportunities to improve business performance and to lead initiatives to implement improvements. Experience working with clients to analyze existing practices, recommend improvements and lead change initiatives is required. The Consulting Manager must demonstrate experience implementing business changes that resulted in measurable business improvements. (Any major US city).
E- Source is hiring a Customer Experience Research Associate Analyst in their Boulder, Colorado office. As part of the Customer Experience research team, the Associate Analyst will conduct research via primary and secondary sources, including phone interviews, Internet searches, and in-depth reading. He or she will then critically analyze the information to develop deliverables; answer member questions; and contribute to member engagement through topic-specific conference calls, web conferences, and in-person conferences and meetings. The Associate Analyst’s work will primarily focus on CX topics. (Boulder, Colorado).
Handwriting Without Tears is hiring a Customer Care Manager in their Gaithersburg, Maryland office. The Customer Care Manager is responsible for managing Customer Service and Accounts Receivable to ensure a positive customer experience for Get Set for School, Handwriting Without Tears, and Keyboarding Without Tears (GSS | HWT | KWT) customers. The Customer Care Manager develops and motivates the customer care team to promote exceptional levels of customer satisfaction, create process efficiencies and improve productivity. (Gaithersburg, Maryland).
Forrester Research is hiring a Senior Consultant, Customer Experience in their San Francisco office. The Senior Consultant delivers consulting assignments primarily for clients seeking to raise their customer experience quality and performance and/transform their organizations around the customer. The Senior Consultant has the following responsibilities: 1) Take the lead on managing complex client engagements; 2) work with consulting teams to drive the creation of high-quality consulting deliverables, such as maturity and organizational assessments, customer research and ethnographics, journey maps, strategic road maps, or performance metrics systems; 3) develop repeatable consulting offerings and related artifacts; and 4) contribute to business development efforts and help with marketing efforts to drive awareness of our consulting capabilities among prospects and clients. (San Francisco, California).
Northwestern Mutual is hiring a Voice of Customer Analytics & Insights Consultant in their Milwaukee office. The analytics and insights consultant is responsible for compilation, analysis and interpretation of client feedback data collected through the various client feedback mechanisms and turning it into a cohesive story. The candidate will perform ongoing as well as ad-hoc data analysis, utilizing quantitative techniques and algorithms primarily through our internal Client Feedback Management platform. The insights, findings, and recommendations that are revealed from the analysis will be shared with our business partners through interactive dashboards, visualization in presentations, and written communications. (Milwaukee, Wisconsin).
Mydoma Studio is hiring a Customer Experience Manager in their Ottawa, Ontario office. The Customer Experience Manager will work directly with customers to provide exceptional customer service and solve technical difficulties, analyze and document customer feedback, report feedback to development team and assist with quality assurance testing, and develop creative ideas that help improve customer success -- from customer content and communication, to strategic approaches and retention activities. (Ottawa, Ontario, Canada).
Activision Publishing is hiring a Support Experience Analyst in their El Segundo, California office. The Support Experience Analyst will provide guidance to internal and external support staff to ensure consumer-related support issues are met. This includes input into service performance, training, and process development. The analyst will work directly with external outsource partners to support process/procedures, identify improvement opportunities, and implement solutions by working in collaboration with Player Support leadership and other key stakeholders. (El Segundo, California).
The Cleveland Clinic is hiring a Strategic Insights Partner in their Cleveland office. This individual is responsible for design thinking, conceptualizing, creating, and managing market research and related processes that directly impact decision making on an enterprise-wide basis, defining best practices for developing and scaling value-based services and operating models, and providing consulting support to and acts as a "thought partner" with other project leaders and organizational leaders as required. (Cleveland, Ohio).
Scottrade is hiring a User Experience Architect in their St. Louis office. The main purpose of this position is to play a strategic role in creating and executing a user-centered design approach for various Scottrade lines of business. The User Experience Architect liaises directly with company vice presidents & executives to translate client and product strategies into new or enhanced experience designs utilizing techniques such as journey mapping. (St. Louis, Missouri).
Bank of America is hiring a Customer Experience User Training & Technology Adoption Lead in their Charlotte office. The Workspace Services Customer Experience End User Training and Technology Adoption Lead will be responsible for leading and defining best practices for end user training and technology adoption associated with new and updated products and services released by the Chief Technology Organization (CTO) Workspace Services organization. (Charlotte, North Carolina).
Canada
British Columbia Automobile Association (BCAA) is hiring a Senior Manager of Customer Experience in their Burnaby, British Columbia office. The Manager of Customer Experience will identify and develop opportunities to enhance capabilities within the Member Experience and Sales for all lines of the businesses, analyze information and develop insights to enhance sales processes that will develop the business both with new and existing Members, and oversee the continuous development of processes/practices for assuring the highest levels of quality service to Members. (Burnaby, British Columbia).
Puma is hiring a Customer Service Manager in their Montreal office. The CSM will be responsible for overseeing the daily customer service requirements, developing a continuous improvement vision within the department, aligning with key partners (Sales, Distribution, Finance and IT) within the business to ensure effective flow of information, and leading biweekly forecast update meeting with key stakeholders. (Montreal, Canada).
Capital One is hiring a Customer Experience Insights Analyst in their North York, Ontario office. The Customer Experience Insight Analyst will work closely with internal teams and third-party vendors, he/she will be responsible for the successful project management and execution of Capital One Canada’s customer experience measurement program, actively monitoring the progress of ongoing data collection efforts; identifying and addressing survey-related issues; and designing and implementing survey data quality control measures to ensure reporting accuracy and data reliability. (Toronto, Ontario, Canada).
ResponseTek is hiring a Software Quality Assurance/ QA Engineer in their Vancouver office. The Software QA Engineer/Tester, will be responsible for the execution and verification of testing procedures against software applications, creation of test cases and procedures from specified project requirements, and accurately reporting and tracking bugs throughout the development life cycle. (Vancouver, British Columbia, Canada).
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