Customer
Experience Professionals Association Online Privacy Statement
Your privacy is important to the
Customer Experience Professionals Association. Our goal is to provide you with
a personalized online experience that provides you with the information,
resources, and services that are most relevant and helpful to you. This Privacy
Statement has been written to describe the conditions under which this Web site
is being made available to you. The Privacy Statement discusses, among other
things, how data obtained during your visit to this Web site may be collected
and used. We strongly recommend that you read the Privacy Statement carefully.
By using this Web site, you agree to be bound by the terms of this Privacy
Statement. If you do not accept the terms of the Privacy Statement, you are
directed to discontinue accessing or otherwise using the Web site or any
materials obtained from it. If you are dissatisfied with the Web site, by all
means contact us at info@cxpa.org; otherwise, your only recourse is to disconnect from this
site and refrain from visiting the site in the future.
The process of maintaining a Web
site is an evolving one, and the Customer Experience Professionals Association
may decide at some point in the future, without advance notice, to modify the
terms of this Privacy Statement. Your use of the Web site, or materials
obtained from the Web site, indicates your assent to the Privacy Statement at
the time of such use. The effective Privacy Statement will be posted on the Web
site, and you should check upon every visit for any changes.
Sites Covered by this Privacy Statement
This Privacy Statement applies to
all Customer Experience Professionals Association-maintained Web sites,
domains, information portals, and registries.
Children's Privacy
The Customer Experience
Professionals Association is committed to protecting the privacy needs of
children, and we encourage parents and guardians to take an active role in
their children's online activities and interests. The Customer Experience
Professionals Association does not intentionally collect information from
children under the age of 13, and the Customer Experience Professionals
Association does not target its Web site to children.
Links to Non-Customer Experience Professionals Association
Web Sites
The Customer Experience
Professionals Association's Web site may provide links to third-party Web sites
for the convenience of our users. If you access those links, you will leave the
Customer Experience Professionals Association's Web site. The Customer
Experience Professionals Association does not control these third-party Web
sites and cannot represent that their policies and practices will be consistent
with this Privacy Statement. For example, other Web sites may collect or use
personal information about you in a manner different from that described in
this document. Therefore, you should use other Web sites with caution, and you
do so at your own risk. We encourage you to review the privacy policy of any
Web site before submitting personal information.
TYPES OF INFORMATION WE COLLECT
Non-Personal
Information
Non-personal information is data
about usage and service operation that is not directly associated with a
specific personal identity. The Customer Experience Professionals Association
may collect and analyze non-personal information to evaluate how visitors use
the Customer Experience Professionals Association Web site.
Aggregate
Information
The Customer Experience
Professionals Association may gather aggregate information, which refers to
information your computer automatically provides to us and which cannot be tied
back to you as a specific individual. Examples include referral data (the Web
sites you visited just before and just after our site), the pages viewed, time
spent at our Web site, and Internet Protocol (IP) addresses. An IP address is a
number that is automatically assigned to your computer whenever you access the
Internet. For example, when you request a page from one of our sites, our
servers log your IP address to create aggregate reports on user demographics
and traffic patterns and for purposes of system administration.
Log
Files
Every time you request or download a
file from the Web site, the Customer Experience Professionals Association may
store data about these events and your IP address in a log file. The Customer
Experience Professionals Association may use this information to analyze
trends, administer the Web site, track users' movements, and gather broad
demographic information for aggregate use or for other business purposes.
Cookies
Our site may use a feature of your
browser to set a "cookie" on your computer. Cookies are small packets
of information that a Web site's computer stores on your computer. The Customer
Experience Professionals Association's Web site can then read the cookies
whenever you visit our site. We may use cookies in a number of ways, such as to
save your password so you don't have to re-enter it each time you visit our
site, to deliver content specific to your interests and to track the pages
you've visited. These cookies allow us to use the information we collect to
customize your Customer Experience Professionals Association experience so that
your visit to our site is as relevant and as valuable to you as possible.
Most browser software can be set up
to deal with cookies. You may modify your browser preference to provide you
with choices relating to cookies. You have the choice to accept all cookies, to
be notified when a cookie is set or to reject all cookies. If you choose to
reject cookies, certain of the functions and conveniences of our Web site may
not work properly, and you may be unable to use those Customer Experience
Professionals Association services that require registration in order to
participate, or you will have to re-register each time you visit our site. Most
browsers offer instructions on how to reset the browser to reject cookies in
the "Help" section of the toolbar. We do not link non-personal
information from cookies to personally identifiable information without your
permission.
Web
Beacons
The Customer Experience
Professionals Association's Web site also may use Web beacons to collect
non-personal information about your use of our Web site and the Web sites of
selected sponsors and advertisers, your use of special promotions or
newsletters, and other activities. The information collected by Web beacons
allows us to statistically monitor how many people are using our Web site and
selected sponsors' sites; how many people open our emails; and for what
purposes these actions are being taken. Our Web beacons are not used to track
your activity outside of our Web site or those of our sponsors. The Customer
Experience Professionals Association does not link non-personal information
from Web beacons to personally identifiable information without your
permission.
Personal
Information
Personal information is information
that is associated with your name or personal identity. The Customer Experience
Professionals Association uses personal information to better understand your
needs and interests and to provide you with better service. On some Customer
Experience Professionals Association Web pages, you may be able to request
information, subscribe to mailing lists, participate in online discussions, collaborate
on documents, provide feedback, submit information into registries, register
for events, apply for membership, or join technical committees or working
groups. The types of personal information you provide to us on these pages may
include name, address, phone number, email address, user IDs, passwords,
billing information, or other information.
Members-Only Web Site
Information you provide on the
Customer Experience Professionals Association membership application is used to
create a member profile, and some information may be shared with other Customer
Experience Professionals Association individual member representatives and
organizations. Member contact information may be provided to other members on a
secure Web site to encourage and facilitate collaboration, research, and the
free exchange of information among Customer Experience Professionals
Association members. Customer Experience Professionals Association members
automatically are added to the Customer Experience Professionals
Association-member mailing lists. From time to time, member information may be
shared with event organizers and/or other organizations that provide additional
benefits to the Customer Experience Professionals Association members. By
providing us with your personal information on the membership application, you
expressly consent to our storing, processing, and distributing your information
for these purposes.
Company Information
Company information is information
that is associated with the name and address of member organizations and may
include data about usage and service operation. The primary representative of
any Customer Experience Professionals Association member organization may
request usage reports to gauge the extent of their employees' involvement in
consortium activities. You should be aware that information regarding your
participation in technical committees or working groups, for example, may be
made available to your company's primary representative and to Customer
Experience Professionals Association staff members.
HOW WE USE YOUR INFORMATION
The Customer Experience
Professionals Association may use non-personal data that is aggregated for
reporting about Customer Experience Professionals Association Web site
usability, performance, and effectiveness. It may be used to improve the
experience, usability, and content of the site.
The Customer Experience
Professionals Association may use personal information to provide services that
support the activities of Customer Experience Professionals Association members
and their collaboration on Customer Experience Professionals Association
standards. When accessing Customer Experience Professionals Association
members-only Web pages, your personal user information may be tracked by the
Customer Experience Professionals Association in order to support
collaboration, ensure authorized access, and enable communication between
members.
Information Sharing
The Customer Experience
Professionals Association does not sell, rent, or lease any individual's
personal information or lists of email addresses to anyone for marketing
purposes, and we take commercially reasonable steps to maintain the security of
this information. However, the Customer Experience Professionals Association
reserves the right to supply any such information to any organization into
which the Customer Experience Professionals Association may merge in the future
or to which it may make any transfer in order to enable a third party to
continue part or all of the Council's mission. We also reserve the right to release
personal information to protect our systems or business, when we reasonably
believe you to be in violation of our Terms of Use or if we reasonably believe
you to have initiated or participated in any illegal activity. In addition,
please be aware that in certain circumstances, the Customer Experience
Professionals Association may be obligated to release your personal information
pursuant to judicial or other government subpoenas, warrants, or other orders.
In keeping with our open process,
the Customer Experience Professionals Association may maintain publicly
accessible archives for the vast majority of our activities. For example,
posting an email message to any Customer Experience Professionals
Association-hosted mail list or discussion forum, subscribing to any Customer
Experience Professionals Association newsletter or registering for one of our
public meetings may result in your email address becoming part of the publicly
accessible archives.
If you are a registered member of
the Customer Experience Professionals Association, you should be aware that
some items of your personal information may be visible to other Customer
Experience Professionals Association participators and to the public. The
Customer Experience Professionals Association participation database may retain
information about your name, email address, company affiliation and such other
personal address and identifying data as you choose to supply. That data may be
generally visible to other Customer Experience Professionals Association
participators and to the public. Your name, email address, and other
information you may supply also may be associated in the Customer Experience
Professionals Association's publicly accessible records with the Customer
Experience Professionals Association's various committees, working groups, and
similar activities that you join, in various places, including: (i) the
permanently-posted attendance and membership records of those activities; (ii)
documents generated by the activity, which may be permanently archived; and,
(iii) along with message content, in the permanent archives of the Customer
Experience Professionals Association's email lists, which also may be public.
Please remember that any information
(including personal information) that you disclose in public areas of our Web
site, such as forums, message boards, and news groups, becomes public
information that others may collect, circulate, and use. Because we cannot and
do not control the acts of others, you should exercise caution when deciding to
disclose information about yourself or others in public forums such as these.
Given the international scope of the
Customer Experience Professionals Association, personal information may be
visible to persons outside your country of residence, including to persons in
countries that your own country's privacy laws and regulations deem deficient
in ensuring an adequate level of protection for such information. If you are
unsure whether this privacy statement is in conflict with applicable local
rules, you should not submit your information. If you are located within the
European Union, you should note that your information will be transferred to
the United States, which is deemed by the European Union to have inadequate
data protection. Nevertheless, in accordance with local laws implementing
European Union Directive 95/46/EC of 24 October 1995 on the protection of
individuals with regard to the processing of personal data and on the free
movement of such data ("EU Privacy Directive"), individuals located
in countries outside of the United States of America who submit personal
information do thereby consent to the general use of such information as
provided in this Privacy Statement and to its transfer to and/or storage in the
United States of America.
If you do not want your personal
information collected and used by the Customer Experience Professionals
Association, please do not visit the Customer Experience Professionals
Association's Web site or apply for participation status.
Access to and Accuracy of Member Information
The Customer Experience
Professionals Association is committed to keeping the personal information of
our participating organizations accurate. All the information you have
submitted to us can be verified and changed. In order to do this, please email
us a request at info@cxpa.org. We may provide participators with online access to their
own personal profiles, enabling them to update or delete information at any
time. To protect our members' privacy and security, we also may take reasonable
steps to verify identity, such as a user ID and password, before granting
access to modify personal profile data. Certain areas of the Customer
Experience Professionals Association's Web sites may limit access to specific
individuals through the use of passwords or other personal identifiers; a
password prompt is your indication that a participators-only resource is being
accessed.
Security
The Customer Experience
Professionals Association makes every effort to protect personal information by
users of the Web site, including using firewalls and other security measures on
its servers. No server, however, is 100% secure, and you should take this into
account when submitting personal or confidential information about yourself on
any Web site, including this one. Much of the personal information is used in
conjunction with participation-level services such as collaboration and
discussion, so some types of personal information such as your name, company
affiliation, and email address will be visible to other the Customer Experience
Professionals Association participators and to the public. The Customer
Experience Professionals Association assumes no liability for the interception,
alteration, or misuse of the information you provide. You alone are responsible
for maintaining the secrecy of your personal information. Please use care when
you access this Web site and provide personal information.
Opting Out
From time to time the Customer
Experience Professionals Association may email you electronic newsletters,
announcements, surveys or other information. If you prefer not to receive any
or all of these communications, you may opt out by following the directions
provided within the electronic newsletters and announcements.
Contacting Us
Questions about this Privacy
Statement can be directed to info@cxpa.org