Red Hat is hiring a Customer Success Manager in their Farnborough office. The CSM will serve as a trusted adviser to customers by helping them achieve success with our solutions and maximize the value they get from Red Hat subscriptions. The individual in this role will also develop success plans for customers that outline their critical success factors, metrics for success, and potential issues and assist sales representatives with ongoing efforts to manage existing customer relationships and respond to non-sales inquiries. (Farnborough, United Kingdom).
Pearson is hiring a Customer Services Delivery Manager in their London office. This individual will be responsible for identifying trends in complaints and queries and working with partners across the business to make incremental changes that will lead to an improved customer experience, as well as maintaining an overview of complaints and providing support to business teams in resolving these. (London, United Kingdom).
Vodafone is hiring a Customer Service Engagement Manager in their Newbury office. The Customer Service Engagement Manager will proactively manage the communication and expectation of stakeholders (business sponsors) and gather requirements in the context of current capabilities, as well as facilitate & prioritise on-boarding teams to ensure that qualified requests are appropriately resourced by Customer Services during estimate, qualification and delivery initiation stages. (Newbury, United Kingdom).
Aviva is hiring a Customer Experience Improvement Manager in their Bristol office. The Customer Experience Improvement Manager is responsible for understanding and evaluating the customer feedback and experience, developing improvement plans to engage customers and increase satisfaction, lead Customer Experience, and driving the consistency of customer service and share best practice delivery across Aviva. (Bristol, United Kingdom).
Southern Housing Group is hiring a Head of Customer Experience in their Horsham, West Sussex office. The Head of Customer Experience will be the operational lead for the customer experience department, responsible for leading and inspiring the team to deliver exceptional customer service, and driving customer satisfaction, ensuring that the customer is at the heart of all areas of the organisation, not just in the mind of those delivering front line services. (Horsham, West Sussex, United Kingdom).
Alfresco is hiring a Customer Success Manager in their Maidenhead office. The Customer Success Manager will engage with clients to drive engagement and value, advocate on behalf of clients with Product management, Engineering and Leadership for critical product enhancements and issue resolution, and analyze data on Support usage, surveys and all other forms of feedback to form a comprehensive point of view on clients/territory. Report on health & propensity to renew. (Maidenhead, United Kingdom).
Pact is hiring a Head of Customer Happiness in their Bermondesy office. With a wealth of Customer Service management experience, Pact’s Head of Customer Happiness will be responsible for identifying how the company can use all platforms to improve the customer experience and drive growth for Pact. The Head of Customer Happiness will also be responsible for ensuring the customer’s expectations are set high and regularly exceeded, especially when they have a problem. (Bermondsey, United Kingdom)
eGain is hiring a Customer Success Manager in their Slough office. The CSM will ensure the success and happiness of the customer base, serve as the primary liaison between customers and eGain to create a seamless customer experience, focus on growing the customer in terms of adoption and engagement, and innovate ways to constantly improve operations for eGain and its customers. (Slough, United Kingdom).
Oaklands Global Group is hiring a Customer Experience Manager in their South East, United Kingdom office. The CEM will manage, monitor, interrogate and report-out on Customer Satisfaction and OEM surveys, ensuring feedback is delivered to both internal and external clients, oversee and support the teams in providing on-site customer/client assistance ensuring an unrivalled customer experience, and identify, drive forward and implement innovative solutions that positively impact the customer/client experience. (South East, United Kingdom).
Douglas Jackson is hiring a Customer Service Director in their Peterborough office. Reporting to the Managing Director, the role will be responsible for the vision and future strategic development across a multi-channel, multi-site customer contact operation. The Customer Service Director will work with the Board and Executive Leadership team to further enhance and develop customer experience across the business. (Peterborough, United Kingdom).
NFU Mutual is hiring a Customer Relationship Specialist in their Stratford upon Avon office. The Customer Relationship Specialist will be responsible for strengthening the customer’s confidence in the organization and re-establishing the organization’s relationship with the customer, providing an empathetic ear to the customer and an independent and unbiased decision. (Stratford upon Avon, United Kingdom).
Blackbaud is hiring a Customer Success Specialist in their London office. The Customer Success Specialist remains in frequent contact with the customer base and is the key to overall customer success and satisfaction. The Specialist will be responsible for conducting meetings with customers to establish overall satisfaction with customers, proactively monitoring and reporting on customer success, and identifying new opportunities and working collaboratively with the customer and internal teams to see those opportunities come to fruition. (London, United Kingdom).
American Express Global Business Travel is hiring a Customer Experience Manager in their London office. The Customer Experience Manager will influence and align cross functional stakeholders to an actionable plan for addressing Voice of the Customer by articulating a strategy for integrating customer feedback from multiple sources and distilling/disseminating insights effectively, serve as the customer advocate with senior management, ensuring that customer findings are understood, tracked and acted upon, and provide input and influence in the design and improvement of customer related policies, processes, and procedures, ensuring they are efficient and effective. (London, United Kingdom).
Burns Sheehan is hiring a Customer Experience Improvement Manager in their London office. The Customer Experience Improvement Manager will make key areas of Customer Experience better by driving business process analysis / re-engineering, identifying improvements and actively driving the delivery of change to realise those improvements, analyse processes / services through different ‘lenses’ such as customer journey & customer needs and process efficiency & effectiveness, and develop and monitor new processes and systems, identifying any efficiencies and making complex things simple by providing solutions and options to improve them. (London, United Kingdom).
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